Carl's Jr

Terms and Conditions

Carl’s Jr. New Zealand (Carl’s Jr. NZ)

A division of Restaurant Brands New Zealand Ltd.

These Terms and Conditions of Use govern your use of this web site and your use of this web site indicates your acceptance of these Terms and Conditions.

Carl’s Jr. NZ may from time to time amend, update or change this web site including these Terms and Conditions without prior notice.


Refer to the Privacy Policy and Use of Web Site, which form part of these Terms and Conditions of Use.

Information on Website

Publishing information about a product on this Website does not ensure its availability. Products are advertised subject to availability. Price information is subject to change without notice. Carl’s Jr. NZ does not undertake to keep this web site updated. Carl’s Jr. NZ is not liable to you or anyone else if errors occur in the information on this web site or if that information is not up to date.

Links to other web sites

Carl’s Jr. NZ may provide links to web sites not operated by Carl’s Jr. NZ. These linked sites are not under the control of Carl’s Jr. NZ, and we are not responsible for the privacy practices or content of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the privacy policies of those web sites.

Intellectual Property Rights

All material contained on this web site is the property of Carl’s Jr. NZ and Restaurant Brands New Zealand Ltd and protected by copyright. Except as permitted by relevant copyright legislation or with the prior written approval of Carl’s Jr. NZ or its affiliates, the material may not be otherwise used, copied, reproduced, published, stored in a retrieval system, altered, transmitted in any form or by any means in whole or in part.

The trade marks appearing on this web site are primarily trade marks of Carl’s Jr. NZ, Carl Karcher Enterprises, Inc., or their affiliates. Other trade marks displayed on this website are trade marks of their respective owners. The trade marks must not be used or modified in any way without the express written permission of Carl’s Jr. NZ or the relevant affiliate or third party owner.

Reviews and Comments

Carl’s Jr. NZ enables visitors to its web site to post reviews of and comments on this web site. If you post reviews or comments on this web site, you grant Carl’s Jr. NZ and its affiliates a right to use, reproduce, modify, distribute and display such reviews and comments throughout the world in any media.


Your use of the material contained on this web site is at your sole risk. Any information and data is provided on an as is basis and excludes any warranties which may be excluded by law. Carl’s Jr. NZ reserves to itself the right to change any of the material on this web site at any time.

Limitation of Liability

To the extent permitted by law, Carl’s Jr. NZ’s liability in relation to any product or service purchased as a consequence of your use of this web site is limited to the lesser of: (a) the replacement of any product purchased; and (b) the purchase price paid by you to Carl’s Jr. NZ for the product or service.

To the extent permitted by law we will not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use this web site and the content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with this paragraph but allows a limitation of a certain maximum extent then our liability is limited to that extent.

You agree to fully indemnify and hold Carl’s Jr. NZ harmless from any claim, cost, demand or damage (including legal costs on a full indemnity basis) incurred or which may be incurred arising from a breach by you of these Terms and Conditions of Use.

Governing Law

The laws of New Zealand govern this web site.

This Website may be accessed throughout New Zealand and overseas. Carl’s Jr. NZ makes no representations or warranties that the content of this web site complies with the laws (including intellectual property laws) of any country outside New Zealand. If you access this web site from outside New Zealand, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.


Paper vouchers need to be presented in-store – they cannot be redeemed via phone, delivery or online.
Change or a voucher noting the remaining value cannot be provided during voucher redemption.
 If you are wanting to purchase vouchers, please head to the Help section and search “Vouchers”. Vouchers are currently unable to be purchased in-store

Standard Terms and Conditions for Social Media Competitions

* We never add your personal information to our mailing list, sell it, or give it away. You do not need to give us your mailing info unless you win.
* No purchase is necessary to enter.
* You must be 18 years of age to enter and be a resident of New Zealand. WE DO NOT SHIP PRIZES OUTSIDE NEW ZEALAND.
* You must be willing to give us your full name and mailing address if you are the winner.
* Entrants must submit their entry by writing in the comments section of the Facebook post unless stated otherwise. Other mechanics may include ‘tagging’ or ‘direct messaging’ – entry mechanic will be clearly stated within the post. 
* We select the winner(s) based on the date and time recorded on the comments posted in response the giveaway or trivia question. The winner has 4 days (unless stated otherwise) to respond via direct messaging. If we have not heard from the winner within 4 days (unless stated otherwise) we may select another winner, or forfeit the prize. We are not responsible for any missed messages if you do not respond within a timely manner.
* Specific rules stated in individual giveaways apply.
Carl's Jr. NZ reserves the right to change or alter these rules at any time, so check back often.
The following rules apply to giveaways offered *exclusively* on Facebook only.
* Entries must not contain any content, element or material that is offensive or inappropriate in any way, or which violates a third party’s privacy, intellectual property or other rights. Any entry that the Promoter, in its sole discretion, considers to be offensive or inappropriate in any way or that the Promoter considers, in its sole discretion, to infringe any intellectual property rights or other rights of any person, corporation or entity, will be considered ineligible. The decision to accept or reject an entry is at the Promoter’s sole discretion and no correspondence will be entered into.
* The Promoter accepts no responsibility for late, lost or misdirected entries.
*Redemption of any a voucher prizes is subject to any terms and conditions specified on the voucher, including but not limited to expiry dates.
*Prizes cannot be transferred, exchanged or redeemed for cash.
*This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You understand that you are providing your information to Carl's Jr. NZ and not to Facebook. The information you provide will only be used for prize notification and fulfilment purposes.
*Any questions, comments or complaints regarding the promotion will be directed to Carl's Jr. NZ, not Facebook, Twitter or Instagram.

Standard Terms and Conditions for Carl’s Jr. NZ

1.     Discount coupons or added value may be issued by Carl’s Jr. NZ from time to time for use by Carl’s Jr NZ customers.
2.     Offers are valid on surrender of coupon.
3.     Unless otherwise indicated coupons are valid for one item or offer per order per day.
4.     Prices and offers may be valid for a limited period only.
5.     Offers may not be available in conjunction with another offer, coupon or special deal.

Guest Experience Survey

To receive survey code, make a purchase, retain receipt and complete online survey at . Max 1 survey code per receipt. Survey code valid for 7 days from issue of original receipt. To redeem reward of 1 x Cheeseburger, print / write down the validation code received at the survey completion on the original receipt and show to staff at participating Carl’s Jr. Restaurants. Validation code valid for 30 days from date of issue and cannot be redeemed within the same day of original purchase. Not valid with any other offer.

Refund, Return and Disputes Resolution Policy
Please let us know if you were unsatisfied with your meal. You can contact your closest Carl's Jr. store with your feedback or reach us via our Contact Us form (located on our website).
If a replacement meal is not suitable and a refund is required we will do our best to ensure this is processed as soon as possible. Please note that it may take up to 10 business days for the refund to process depending on your financial institution and the payment type you used at the time of your purchase.